IT PSU Service Desk

The IT professional service unit (IT-PSU) is responsible for the support and development of computer and network infrastructure provided by the Faculty of Business and Economics.

There is an IT-PSU Service Desk located next to each of the Specialized Open Access Computing Spaces (Bouverie Street, 198, Berkeley).

These service desks provide service and support for students, staff and systems supported by the ISU. The Central IT-PSU Service Desk is located at Level 2 Room 007 198, Berkeley Street.

Students can contact the Service Desk via email or phone.


Phone: 03 8344 5623 (ext 45623)
Email: fbe-ithelp@ unimelb.edu.au

The following material presented is to provide help and assistance with accessing and using the services that IT-PSU provide for Business and Economics Students. For details on the services offered to Business and Economics students by IT-PSU refer to the Services page.

Logging into Restricted Access Web Pages

For copyright reasons access to some content on subject pages served by the Faculty of Business and Economics may be restricted to students enrolled in that particular subject. When trying to access this content you may be prompted for your University username and password. If you are browsing these pages while already logged into an Business and Economics lab computer, you may not be required to authenticate again. The login process may be slightly different depending on the browser you are using or where you are logging in from.

The password prompt requires:

Username - this is the first component of your university email account
(Please note that this should be your email account name not the email alias)

Password - this is the password for checking your university email address

Domain - student

Logging on Examples

  1. Web browser with two input fields - Example 1

username - student/Your Username
password - ********

screen snap - enter network password

  1. Web browser with two input fields - Example 2

username - Your Username@student
password - ********

screen snap - enter network password

  1. Web browser with three input fields - Example 1

username - Your Username
password - ********
Domain- student

screen snap - enter network password

  1. Web browser with a three input fields - Example 2

username - Your Username@student
password - ********
Domain- N/A

screen snap - enter network password

 

If you encounter difficulties accessing these pages the following checks should be performed:

  1. Are you officially enrolled in the subject concerned for the current semester?

You can check your enrollment status from the Student Information System WebSite.
Website: https://sis.unimelb.edu.au/cgi-bin/enrol.pl

  1. Have you activated your University of Melbourne email account?

All students are required to activate their university email account. This can be done at the Accounts Website.
Website: http://accounts.unimelb.edu.au

  1. Is your password correct?

If you are unsure of your password or need to reset your password this can be done at the Accounts Website.
Website: http://accounts.unimelb.edu.au

  1. Still cannot access the page?

Please contact the University Student IT centre at CSHE Building, 161 Monash Rd, Ground Floor. Phone: 03 8344 4088 (ext 44088) to confirm that your record has been updated correctly.
Website: http://www.studentit.unimelb.edu.au/itguide/

Laboratory Login Procedures

Students and staff should use their Windows Active Directory User Account to logon to a computer in a Business and Economics Computer Laboratory. This account is the same as your email account.
Visit the following site http://accounts.unimelb.edu.au/ if you want to activate or reset passwords on your accounts.

Starting a computer session in a Business and Economics computer Laboratory

Find a free PC, you should see the following Login message box

screenshot - welcome to windows

Press CTRL, ALT, DEL keys at the same time to start the Logon process

Wait until you see the Logon Information screen: Enter your username (Please note that this should be your email account name not the email alias) and password and make sure that the DOMAIN is set to STUDENT then Press the "Enter" key or click OK. For Staff the DOMAIN is set to UNIMELB.

Using software in aBusiness and Economics Computing Facility

All software is located in the Start Menu shown, as shown below.

All academically approved software required for the subjects and activities supported by Business and Economics is accessible on the computer.
Students are not permitted to alter computer settings in any way.

To finish a laboratory computer session When you have finished at the workstation you should:

Log off: To log off, Click START, SHUTDOWN, select RESTART, click OK

Lecture Theatre Support

IT Support for the Lecture Theatres is provided by Teaching and Learning Support Services which can be contacted via phone or email.

Phone: 03 8344 7064 (ext 47064)
Email: tss-help@unimelb.edu.au

Hours of operation:

During semester one and two: 7:30am - 7:30pm Monday to Friday

During winter recess, examination period, and summer term: 7:30am - 6:00pm Monday to Friday.